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Jeremiah's avatar

Preordered! Your point about how to take feedback resonates with me. I started my career in tech support and we always got. emails with results from our customer satisfaction surveys. I think I was able to improve very quickly because I found things to action on in feedback. A lot of my peers would just dismiss everything a customer said eg "They were just mad" "There was nothing I could've done." Whereas sure maybe don't take what they say 100% literally but I was good about connecting a survey to my memory of the interaction and thinking something like "well maybe I didn't sound confident enough even if my answer was right - I should practice that." Anyways I never was quite able to convey that insight but it clicked with me today. And it's a good reminder to keep working on those habits because I can't say I always take feedback well either, in other settings.

Reba's avatar

Pre-ordered, and super looking forward to reading it!

Delighting in your description of good self-help books as personality-transmitting devices (my experience too, so enjoyable to see someone else share this), and also in the sneaky enneagram test on the book website ;)

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